The successful Customer Success Manager (CSM) will be wholly responsible and accountable for all aspects of assigned client activities, as well as the deployment of new client accounts. The CSM is critical to Bespoke’s success and the role will provide continued growth in a rapidly expanding industry for an ambitious company.
Working with marketing, business development, dev teams and distributors to ensure end-to-end oversight of client activities – from the initial engagement and scope to the final provisioning of services, including; software development, integration, configuration, testing and training. We are seeking an experienced Client Success Manager/Account Manager with a strong background in custom or highly configurable technology who is familiar and comfortable with managing all aspects of a client account – from initial on-boarding & deployment, to daily management and continued success.
The candidate will be comfortable when discussing commercial solutions with the client – from negotiation of project costs to identification of new opportunities within their account.
Key skills and experience
What you’ll get in return
Bespoke is looking for an exceptional Project Manager to join its growing team. As the main point of contact for your clients, you will work closely with them to understand their needs and challenges, before accurately documenting their requirements, articulating these to the development team and ensuring best practice methodologies are used for the effective delivery of all projects. If you are a client-focused, motivated team player with great organisational skills and the ability to maintain relationships with internal and external stakeholders, then we want to hear from you.
Nice to Haves
What you’ll get in return
Bespoke XYZ is looking for talented, driven and successful Account Directors to join our growing commercial team. We are keen to hear from self-starters that are experienced in building strong relationships based on trust and service excellence.
As Account Director, you will play a key role in Bespoke’s rapidly evolving commercial landscape. You may have an industry specialisation or be more comfortable working across the board – either way you will be focused on using the right technology to improve your clients’ data analytics processes.
Nice to haves:
What you’ll get in return:
As well as flexible working, various benefits and a competitive salary, the successful applicant/s has the opportunity to join a friendly and dynamic business at a crucial stage in their growth story. If you think you have what it takes to be a successful Account Director and want to play a key part in our next chapter, then we want to hear from you.
As we are continually growing, we’re always on the lookout for great talent in a number of areas, including software development, account management, data mining, data modelling and data processing, so if you think you have what it takes to be part of team Bespoke – use our online application form to send your CV and a short paragraph about yourself
“Collaboration is key within Bespoke, with our teams working closely together to build solutions that surpass our clients’ expectations. Our data processing team is relatively small and works together within an open plan office, making communication effective, and bringing a good element of fun and positive energy to the day, as we are all passionate about what we do. Every day is full of variety, meeting potential new clients, working with existing accounts, and implementing new solutions internally, ready to deliver to other businesses.”
Jason. Project Manager.
I have been working for Bespoke for over a year now and the company has grown a significant amount in the past 12 months. They are constantly expanding their knowledge of new areas, giving employees the opportunity to increase their own skills in desired fields such as data modelling and data mining. The work is always fast paced and challenging and the people are smart and driven. The work life balance is great and the company as a whole feels like a family.”
“In the time I have been working at Bespoke I have been given independence and support to lead my own projects. I have been given the opportunity to work alongside huge, global firms from all different industries and have helped them to become more efficient through the different data mining processes that have been implemented. This has supplied me with a lot of knowledge on how businesses operate and how to effectively manage and exceed client’s expectations. Bespoke is a fun and exciting company to work for.”