How can we help?

Close
icon

Give us a call

Our team of experts are on hand and ready to help.

0161 883 2655
icon

Live chat

Ready to chat data? That's what we're here for

icon

Submit an enquiry

Fill out your details and one of the team will be in touch

Get in touch
Graphic

Working with Bespoke

We believe in supporting our people to be their best. Through in-house coaching, industry recognised training and certifications – we’re committed to developing your career with you. Take a look through our current roles below.

Graphic

Current roles

The successful Customer Success Manager (CSM) will be wholly responsible and accountable for all aspects of assigned client activities, as well as the deployment of new client accounts. The CSM is critical to Bespoke’s success and the role will provide continued growth in a rapidly expanding industry for an ambitious company.

Working with marketing, business development, dev teams and distributors to ensure end-to-end oversight of client activities – from the initial engagement and scope to the final provisioning of services, including; software development, integration, configuration, testing and training. We are seeking an experienced Client Success Manager/Account Manager with a strong background in custom or highly configurable technology who is familiar and comfortable with managing all aspects of a client account – from initial on-boarding & deployment, to daily management and continued success.

The candidate will be comfortable when discussing commercial solutions with the client – from negotiation of project costs to identification of new opportunities within their account.

 

Key Responsibilities

  • Responsible for converting new opportunities once assigned by Marketing / Business Development Director
    • Creating proposals for new projects and delivering these to end clients via a presentation (where required)
    • Hand-over to and monitor Project Management team upon sign off, to ensure a delivery to client satisfaction
    • Working with clients, PMs and developers to understand new functionality and deployment opportunities to present to clients in order to grow the accounts
    • Top-level understanding of Microsoft technologies (Power Platform initially) so opportunities can be identified
  • Accountable for the success of a portfolio of clients that represent roughly £1M in annual revenue. This will include:
    • Maintaining and improving Client Satisfaction in relation to the services offered by Bespoke
    • Effectively managing client communication and escalation points
    • Working with the client to establish clear strategies for account growth and establish a plan for Power Platform adoption
    • Organising Quarterly Business Reviews with the Business Development Director to ensure that the client performance is meeting expectations, along with discussing new opportunities and areas for growth
    • Collaborating with Marketing & Projects team to ensure our client communication and service levels are of the highest standard
  • Act as the strategic voice of the client and their projects
    • Understand client objectives and audience in order to deliver projects that exceed expectations
    • Facilitate internal discussions and brainstorming to improve and grow client programs with internal teams
    • Lead client presentations and be an influencer to senior client stakeholders
  • Work with account management team on growth development plans and Client Success Plans
    • Notifying Project & Marketing teams of new opportunities to expand the existing client account
    • Cultivating a trust-based relationship with client and manage escalations where necessary
    • Travelling to client offices as needed (limited)

 

Key skills and experience

  • 3+ years’ experience in Client Services with global B2B clients
  • A client-first mentality and deep understanding of client service
  • Experience with project delivery and non- technical elements of deployments – ideally across the Microsoft Power Platform stack
  • Confident in liaising with colleagues across departments and offices
  • Excellent written and verbal communication skills
  • Proven organisational and follow-up skills (including prioritisation)
  • Proven analytical and problem-solving skills
  • Ability to work independently, with minimal supervision and provide leadership
  • Demonstrated ability to extract feedback and provide practical solution based on that feedback
  • Confident and articulate with communication and management of clients
  • Understanding / experience with software development and deployment processes
  • Confident with Microsoft stack, including M365 (PowerPoint, Word, Excel etc.) and Power Platform
  • Interested in growth and learning new service offerings as Bespoke’s commercial offering evolves

 

What you’ll get in return

  • Salary £50-£70k (DOE)
  • Personal and Professional Growth – being part of a small but quickly expanding company you will be first in line for
    progression. You will try your hand at most areas of the business and gain a lot of experience and additional skills.
  • Flexibility – Mixture of working from home and office based in South Manchester. You will need to attend meetings at the office and some light travel across the UK as required when meeting clients / partners
  • Teams – UK & Philippines
  • Working Hours – 37.5 working hours per week
  • Can be office based, fully remote or a hybrid of the two
  • Share options available following 2 years working with Bespoke

Bespoke is looking for an exceptional Project Manager to join its growing team. As the main point of contact for your clients, you will work closely with them to understand their needs and challenges, before accurately documenting their requirements, articulating these to the development team and ensuring best practice methodologies are used for the effective delivery of all projects. If you are a client-focused, motivated team player with great organisational skills and the ability to maintain relationships with internal and external stakeholders, then we want to hear from you.

Key Responsibilities

  • To ensure that projects are delivered on time, on budget and to client expectations
  • Managing multiple client requests and prioritising for capacity requests
  • Requesting capacity from operations team for development resources
  • Maintenance of PM documentation including writing functional specifications and managing issue logs
  • Providing information to the development team to ensure client specifications are met
  • Ensure invoicing is done in a timely manner in line with project milestones
  • Working with clients to understand additional functionality or potential future projects
  • Mentor/point of escalation for junior members of the projects team
  • Working between the clients and the development team to translate functional requirements into
    technical deployment

Must haves

  • At least 3 years PM/Senior BA experience working in a client-facing role
  • Ability to demonstrate commercial acumen and have experience of client negotiations
  • Background in running multiple projects from inception through full life cycle to agreed cost, time and quality
  • Be an effective communicator, able to bridge the gap between the technical and non-technical stakeholders
  • Ability to prioritise workload accordingly
  • At least 3 years’ experience working within IT/Technology/Digital Transformation projects

Nice to Haves

  • Experience with Microsoft technology such as Power BI, Power Apps, O365
  • An understanding of ‘business change’ and the role it plays within businesses

What you’ll get in return

  • Salary £40-£50k
  • Personal and Professional Growth – being part of a small but quickly expanding company you will be first in line for progression. You will try your hand at most areas of the business and gain a lot of experience and additional skills.
  • Flexibility – Mixture of working from home and office based in South Manchester. You will need to attend meetings at the office and some light travel across the UK as required when meeting clients / partners
  • Teams – UK & Philippines
  • Working Hours – 37.5 working hours per week
  • Can be office based, fully remote or a hybrid of the two.
  • Share options available following 2 years working with Bespoke

Bespoke XYZ is looking for talented, driven and successful Account Directors to join our growing commercial team.  We are keen to hear from self-starters that are experienced in building strong relationships based on trust and service excellence.

As Account Director, you will play a key role in Bespoke’s rapidly evolving commercial landscape. You may have an industry specialisation or be more comfortable working across the board – either way you will be focused on using the right technology to improve your clients’ data analytics processes.

Must haves:

  • Great with clients
  • Heaps of enthusiasm
  • Key interest in technology
  • A commercial mindset
  • Competent in writing proposals, delivering new business pitches and developing organic growth plans
  • Experience in building and growing client relationships
  • Strong network of contacts
  • Excellent interpersonal and team skills
  • Ability to discuss solutions both with the end client in a language they understand and also with the development team
  • Excellent programme management skills to ensure a great output
  • Comfortable discussing commercials with end clients

 Nice to haves:

  • Prior understanding about Microsoft technology including Power Platform, Azure or Dynamics
  • Project Management experience
  • Existing network with access to potential new clients

What you’ll get in return:

As well as flexible working, various benefits and a competitive salary, the successful applicant/s has the opportunity to join a friendly and dynamic business at a crucial stage in their growth story. If you think you have what it takes to be a successful Account Director and want to play a key part in our next chapter, then we want to hear from you.

Graphic

A great place to work

As we are continually growing, we’re always on the lookout for great talent in a number of areas, including software development, account management, data mining, data modelling and data processing, so if you think you have what it takes to be part of team Bespoke – use our online application form to send your CV and a short paragraph about yourself

Graphic

Don’t just take our word for it

We might be biased but there are lots of reasons why you would work for us – our team have limited it to 8.

What our employees say

“Collaboration is key within Bespoke, with our teams working closely together to build solutions that surpass our clients’ expectations. Our data processing team is relatively small and works together within an open plan office, making communication effective, and bringing a good element of fun and positive energy to the day, as we are all passionate about what we do. Every day is full of variety, meeting potential new clients, working with existing accounts, and implementing new solutions internally, ready to deliver to other businesses.”

Jason. Project Manager.

Graphic

Freya. Developer.

I have been working for Bespoke for over a year now and the company has grown a significant amount in the past 12 months. They are constantly expanding their knowledge of new areas, giving employees the opportunity to increase their own skills in desired fields such as data modelling and data mining. The work is always fast paced and challenging and the people are smart and driven. The work life balance is great and the company as a whole feels like a family.”

Graphic

Jon. Business Analyst.

“In the time I have been working at Bespoke I have been given independence and support to lead my own projects. I have been given the opportunity to work alongside huge, global firms from all different industries and have helped them to become more efficient through the different data mining processes that have been implemented. This has supplied me with a lot of knowledge on how businesses operate and how to effectively manage and exceed client’s expectations. Bespoke is a fun and exciting company to work for.”