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What is a Virtual Agent?

A Virtual Agent is a digital replication of an employee created within a software program. Scripted rules and, Microsoft AI chatbots provide automated service and guidance to customers.

Power Virtual Agents enables your employees to answer questions in a quick and personalised manner, boosting employee productivity and saving your company both time and money.

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Are AI powered chatbots able to behave like humans with customers and employees?

Power Virtual Agents enables more natural conversations through contextual awareness capabilities. Slot-filling abilities avoid repetitive questions and ensure your chatbot intelligently remembers prior conversations and website pages visited, before initiating the chat.

Benefits of Power Virtual Agents

Fast and easy

Build AI powered chatbots faster, easier – reduce the effort needed to build and maintain a chatbot by 80%

Collaborate

Business users can start solving problems while partnering with pro developers to incorporate advanced functionality.

Track critical KPIs

Securely scale Microsoft AI chatbot development across your organisation in the cloud with built in analytics, it automatically tracks critical KPIs and a unified admin centre.

Multi-functional

Utilise the broader Power Platform and Microsoft cloud to build multi-functional experiences across Microsoft Teams, Dynamics 365, and Azure.

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Power Virtual Agents Consulting Services

Deliver rich, personalised AI chatbot conversations to resolve customer issues quickly using the best possible solution with Microsoft Power Virtual Agents.

See what Power Virtual Agents can do for you

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Enrich your self-service experiences with AI chatbots

70% reported a reduction in call, chat and/or email after implementing AI powered bots with Microsoft Virtual Agents.

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Our Process

We strive to deliver excellence in all we do, and to do that, a smooth workflow is key.

1.
Establish Requirements

We chat through your needs, challenges and goals in detail and define KPI’s and metrics which need to be tracked.

2.
Specification

Using the insights gained, we will create a detailed brief of your requirements which will form the basis of the project.

3.
Timeline

Once the specification has been agreed, and end-user requirements are understood, we will provide you with a full project timeline which will include the cost breakdown.

4.
Coding & Developing

Initial designs and wireframes are created, after which full development will commence. We take pride in providing the highest quality output.

5.
Delivery

Following an intense period of testing, we will present you with your solution, ensuring full operational training is provided.

6.
Ongoing Support

We believe in being there beyond solution delivery, that’s why we’re committed to providing you with expert ongoing support.